Bundling 2024: A Year in Review
We reached a number of milestones this year at Bundledocs. From working with over half of the UK’s Top 200 Law Firms, to growth in key markets like APAC and North America, all while enhancing our easy-to-use best-of-breed product for our 1,600+ customers. As we approach the end of the year, our Co-Founders have taken a look back at the year that was.
Growing Our Global Team
Brian Kenneally, Co-Founder and Chief Executive Officer
This year, our team has grown to 20 people across our offices in Ireland, UK, Australia and Canada.
Lisa Walsh, our Co-Founder, was appointed as Chief Operating Officer, marking a key step in the growth of our business. With an ambitious growth plan in place, Lisa’s new role will focus on continuing to scale the business internationally - right from our Irish HQ. We also welcomed Joshua Davies to the team as Customer Support Manager, to ensure our customers receive the unparalleled support they expect from us.
In building this strong team, we are preparing for a strong year ahead. We continue to support our team members’ own development – whether that’s upskilling or attending industry events to meet our partners and customers. This year, we had team members at key industry events including ALPMA, ILTACON and the British Legal Technology Forum where they had the opportunity to meet with customers. Our team has also enjoyed meeting the engineers, software developers and customer support teams of the future at careers events and as guest speakers to university courses – including Munster Technological University in Cork, where our headquarters is based.
Bundledocs was also included in the Business Post’s Hot 100 Startups list – an achievement that recognises our team’s hard work since setting up the business in 2019. We are proud to be part of a list of that celebrates the energy, creativity and resilience of Ireland’s emerging businesses.
24/5 Customer Support
Lisa Walsh, Co-Founder and Chief Operating Officer
In 2024, Bundledocs reached the milestone of becoming the partner of choice for over half of the UK’s Top 200 Law Firms. The milestone has been the culmination of significant investment in our tech stack and efforts to scale our product and business over the past five years. In our mission to make the bundling process easier for our customers, we were also excited to join the Legal Software Suppliers Association (LSSA), which helps us influence the conversations that shape the future of the legal tech industry. Our Global Director of Customer Success, Miles Osborne is an active member and has enjoyed attending monthly conferences, meeting our fellow members.
In addition to welcoming Miles to our team late last year, Joshua Davies’ appointment will help further enhance our bot-free customer support offering which currently includes 24/5 support and 99.5% availability for our global customers.
As we wrap up the year, I would also like to thank our integration partners for their continued support and enhancing our collective customer experience through our powerful integrations.
Harnessing Advanced Technology
James Hogan, Co-Founder and Chief Technology Officer
We are constantly evolving the Bundledocs offering to meet the ever-changing needs of our customers. Our focus is on automating time-consuming workflows and ensuring that our platform offers the features our customers need as their businesses evolve. We also keep a close eye on industry trends and customer requests to enhance our services and improve process efficiencies.
This past year, we welcomed new talent, expanded our capabilities and we now processes over 100,000 documents each day, supporting 6.5k active users each week. I was delighted to speak to the Irish Tech News podcast where I discussed AI trends, security, and much more.
Managing various global regulations can be a challenge for our customers, and we are always updating our templates customisable feature offering to ensure our customers can efficiently adhere to current court standards. Security remains one of the most important aspects of our service, and we have continued to prioritise it in every aspect of our operations. With features such as encryption at rest, encryption in transit, data minimisation, and opt-ins, our customers know they can trust us to house their sensitive information securely.
The Road to 2025
As the Bundledocs team looks ahead to 2025, we are more focused than ever on making document bundling easy. Our team is incredibly grateful for our customers’ continued support and is looking forward to rolling out exciting new updates and features for our customers.
Visit www.bundledocs.com or contact our team at info@bundledocs.com to learn how our solution can help your business say goodbye to inefficient processes and time-consuming tasks in 2025.